State Farm® Insurance Agent Courtney Rogers

"My State Farm agent of more than 35 years retired a few years ago and all 5 of my insurance policies were transferred to the Courtney Rogers agency. Other than for policy renewal notices, I didn’t hear from them until a few weeks ago when I received a text from one of Courtney's assistants telling me that my home was underinsured by nearly 60% and that I could/should increase my coverage, which would raise my premium by almost 50%. I was surprised to learn of the coverage gap and asked the assistant to give me more information about how he determined the replacement value of my home. He responded with vague and inconsistent information and after a half dozen text exchanges, he stopped responding at all. I scheduled a call with Courtney for the following week to talk about my homeowners coverage but he never called. When I called his office about 45 minutes after the scheduled time I was told that he was in a meeting with his manager. I can understand that a meeting with his boss preempted his meeting with me but I can't understand why no one from his office called to cancel or reschedule my meeting. I said this to someone on his office staff and was told they'd pass my concern onto Courtney. I still haven't heard from him. If this is the way Courtney and his team interact with me when they are trying to sell me greater coverage, I can't imagine how they'd be if I ever filed a claim. After the contact by Courtney's office, I tried several different ways to reevaluate the replacement cost of my home, including using State Farm's own model, and all showed that my home was underinsured by about 5% .... not 60%."

"Thorough and awesome customer service with Becky."

"This lady, Rebecca T. did a amazing job setting me up with auto, home and a umbrella policy bundle. Answered all my questions, and helped to guide me thru the electronic internet ordeal. Us older individuals need someone with patience to help. She helped me to save money, and to consider whole life policies for my great gran kiddos. I highly recommend her as your agent. Thanks again for all your efforts Rebecca!"

"I've been with State Farm for more than 40 years. They've always been fabulous. Today I met with Colby Gillen at Courtney Rogers office in Lake Oswego to get caught up on my policies. He was very helpful, informed, and efficient at getting me updated so I feel appropriately covered and taken care of. Two thumbs up and thanks to Colby!"

"Fast, efficient, affordable. I felt very comfortable talking with Ramsey! He was friendly and helpful, I got exactly what I needed and the process was simple. Lots of great options available to protect you from whatever life might throw at you. I highly recommend this insurance company. Changes and payments can be easily made with a quick call! If you’re debating on insurance coverage, go with these guys! ⭐️⭐️⭐️⭐️⭐️"

"Had a good time working with Ramsey on setting up my policy. Very knowledgeable and mindful of customer's time. Highly recommend."

"Becky from State Farm was absolutely amazing! She gave amazing. Customer service was so sweet and funny made the whole transaction so easy was very detail oriented and helped me out so much. I’m very thankful that I got to work with Becky. I fully recommend her to anybody and I will be recommending her to everybody who needs to change their insurance thank you again Becky you are a lifesaver. Appreciate all your hard work girl!"

"I'm so grateful to have found this local State Farm office near my home there in Oregon. I wanted to find a local office who I know I can count on in case I need to make a personal visit and/or call over the phone. After searching on Google, I was able to get in contact with Josiah Sanne who took the time to help me provide an auto insurance quote and explained everything in detail on how much I would be saving including bundling both my auto and homeowners policies together and also saving even more by utilizing their Drive Safe and Save bluetooth device that monitors your driving habits. Prior to this call, I was a loyal Allstate customer for more than 30 years. Their rates have drastically been on the rise and it's been very difficult for my family and I to keep up with their unreasonable rate increases which no longer comfortably fell under our budget. None of those 30 years of loyalty mattered or had any value to Allstate. You're just another number to them. Part of the motivation to shop around for a new policy was that I recently lost my job after almost 5 years at that previous employer and the current situation has put our family in financial hardship so I needed to explore ways to save money especially during this challenging time. Josiah was very cordial and he made my experience and entire process more pleasant. Josiah and I spent more than 30 minutes over the phone going over the numbers while trying to keep some of the same coverage amounts. He was able to get my policies straightened-out and help save money. He valued every second and minute of my time that I was on the phone with him. I saved a lot by ditching Allstate and redoing my Homeowners policy and also my auto coverage payments per month. Since my daughters are both in college, I anticipate some savings there as well. If you feel that your current insurance company is devaluing your personal being and loyalty, give State Farm a try. I did and just that call with Josiah made a huge difference! I encourage you to do the same. No everyone's situation is the same, but mine came out positive. I asked how long Josiah has been with the office and he said 6 months but he handled my experience like a seasoned veteran and pro! Thank you Josiah for helping me find ways to save money in this difficult time. I'm so grateful!"

"My name is Neeraj Gupta, and I am writing you in regard to the great service I have received from this agency especially from Jon Simon. I wish to personally commend Jon for performing a remarkable job during my calls to your office. He projected an attitude of professionalism and has done an outstanding job as employee of your origination. I have been with the Statefarm for over 40 years, and it is always a pleaser to have a conversation with him. He treats me cordially, respectfully and in a very businesslike manner. I am sure you recognize that he is an extremely skilled member of your organization and I encourage you to share the contents of this letter with him and with your superiors. He represents your organization in a very positive manner, and I simply wanted to let you know of his outstanding performance. He is a real asset to your organization. Once again THANK YOU VERY MUCH for all the help I received from Jon."

"Mr. Edward Tran is an exceptionally experienced and personable agent. He quickly understood our needs and seamlessly guided us through the process of purchasing home, auto, and umbrella insurance. Thank you, Edward, for your outstanding service!"

"Ginette did an excellent job in navigating some incredibly complicated and nuanced issues with my account. Really appreciate the extra time and support they provided resolving this!"

"Becky at State farm is my agent she is very helpful and nice. Good rates and would recommend them."

"I contacted Courtney Roger’s Insurance Agency to consider changing to State Farm. I was contacted by Josiah Sanne / Account Manager who listened to my insurance needs and was honest and relatable and professional and beyond knowledgeable. am so impressed with this Agency. So happy to be with this agency and State Farm. Top notch first class service!"

"Lost paperwork not once, not twice but three times. SF offices do NOT seem to communicate on your behalf with claims. Good luck if you have a claim, by the way. In general, just not getting the 'like a good neighbor' feel from ANY of the offices in the southwest part of the metro. Hours are inconvenient should you have something going on during your lunch hour."

"Responsiveness and detail oriented are a plus...working with Becky Trimble. Customer service is a plus with Courtney Roger's Office."

"Rebecca was very helpful with my transition of accounts - she kept me informed every step of the way"

"I called my State Farm office yesterday morning and reached Ginette. She is wonderful and answered my questions kindly and professionally. Ginette kept in contact with me and made sure my request had been taken of from beginning to end. It's rare and so refreshing to find someone like her. She is a real treasure. Take good care of her Courtney. She's a shining light at your office. Blessings for all. Carol Knight"

"Becky was beyond helpful and a wonderful representative for the agency. I could not have been more pleased. Thank you!"

"Thank you to Courtney and team for their willingness to answer my questions regarding my life insurance policy. I only had a policy thru my work, and they were willing and able to help me understand why an additional policy was helpful in the long term. I now feel that in the event of a loss, my daughter will be protected. Peace of mind is invaluable :)"

"Courtney was super helpful and very nice I would definitely recommend him to anyone"

"Rebecca is a treasure. She spent a good amount of time going over all my options. She was patient and thorough. I felt heard and well taken care of. Personalized service, very rare to find in 2024. Have switched Auto and Homeowners policies to State Farm thanks to Rebecca."

"Process was seamless and easy to convert. Becky was great to work and had all information needed."

"Been with this statefarm location for 5 to 6 years did not call them as much because theres no reason too, since i did not get in trouble driving, now im planning to move to a different state and move my insurance, i did not realize how bad is the customer Service, specially the name jeanette Smith that works on this specific location the way she talk to a customer."

"Courtney was the absolute best agent I have had the pleasure of doing business with. I will be recommending him to all my friends and family members. I felt he went above and beyond to help me."

"Awesome service, personable guy and he saved me a substantial amount on car insurance."